Application Software: An application is a set of computer programs designed to permit the user to perform a group of coordinated functions, tasks, or activities. It cannot run on itself but is dependent on the OS.
Cloud Computing: The practice of using a network of remote servers hosted on the Internet to store, manage, and process data, rather than a local server or a personal computer.
Customer Relationship Management (CRM): An approach to managing a company’s interactions with current and future customers. It often involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.